General conditions of sale online and information for consumers
The following general conditions of sale apply to all purchases made using web pages belonging to OIP srl.
We reserve the right to change these conditions; if we do, the new conditions will take effect as soon as they are published on this website.
So, in order to avoid any misunderstandings, please read the following conditions of sale carefully every time you purchase any product using the OIP srl website.
Your orders will constitute binding offers under article 1329 of the Italian Civil Code. OIP srl reserves the right to accept them, wholly or in part, by sending you an email confirmation message.Sales contracts will be formally agreed when you receive the above confirmation message.
Please print and keep these email confirmation messages.
2. DELIVERY AND PAYMENT
The delivery timescales given are not binding. They simply indicate the period of time usually needed on average to deliver the products.
Subject to availability, goods will be shipped within the agreed timescales stated in the order confirmation, or at most seven working days after that.
OIP srl will not be liable in any circumstances for any delayed or failed deliveries due to unforeseeable events or to force majeure. In such cases, OIP srl may suspend or postpone the fulfilment of the order.
Payments must be made by credit card or bank transfer.
3. RIGHT OF WITHDRAWAL UNDER THE CONSUMER CODE (LEG. DECREE 206/05)
OIP srl guarantees that products supplied will be identical to those shown on the website. Products will have been stored in accordance with all applicable regulations until they are delivered to the location specified on the order.For packaged products, the producer is also responsible for the accuracy and completeness of the information on the packaging.Images on the website are provided to help customers recognise the products. Because producers may alter their packaging from time to time, the photos may not reflect the exact appearance of the products that we deliver.
Under the Consumer Code (Leg. Decree 206/05), OIP srl customers have a right of withdrawal: you may return the products that you have bought within 10 working days of receiving them. This right does not apply to products that, because of their nature, cannot be re-shipped.
If you are not satisfied, please contact us by email at email@example.com.
The prices shown include VAT, but additional delivery charges will apply.
5. HANDLING PERSONAL DATA – YOUR PRIVACY
The personal information that you entrust to us will be handled strictly in accordance with the Italian Privacy law.
We shall process this information following procedures designed to keep it secure and confidential.
We shall handle your information for sales purposes in accordance with and in order to fulfil the contract that we enter into with you.
Your personal information may be disclosed to third parties within or outside Italy for the above purposes.
You are entitled:
a) to have confirmation that personal information about you is being processed;
b) to have your information deleted, converted, updated, corrected and/or added to;
c) to decline to let your information be used for marketing and advertising purposes.
6. APPLICABLE LAW AND COMPETENT COURT
All contracts entered into on the basis of these general conditions are governed by Italian law.
For any dispute that may arise about these general conditions or about the contracts entered into under these conditions – except where article 14 of Legislative Decree no. 185 of 22 May 1999 applies – the sole competent court will be the court of Brescia.
In accordance with article13 of Leg. Decree no. 196/2003, we inform you that the company OIP srl will use the information that you have provided in accordance with the personal-data-protection laws.You do not have to provide your information, but without it, we shall not be able to fulfil the contract.
The personal data that you provide is gathered electronically and processed via electronic and other means directly by us and/or by third parties that we appoint, for the following purposes:
- to fulfil the contract
- to fulfil our accounting, administrative and tax obligations
- for statistical purposes
- for advertising and marketing.
In any case, your data will not be disclosed (or sold to third parties); it will be used within OIP srl only.
Under article7 of Leg. Decree no. 196/2003, you have the right at any time to be told by the Data supervisor how your data is being processed and for what purposes. You are also entitled:
1) to have confirmation that data is being held and where it came from: you have the right to see this data;
2) to know who are the Data controller, the Data supervisors and the parties or types of party to which your data may be disclosed or to whose attention it may come as designated managers or operatives;
3) to have your data updated, corrected and added to;
4) to have your data deleted, anonymised or frozen where it has been handled illegally;
5) to have confirmation that actions taken under points 3 and 4 have been notified to those parties to whom the data has been disclosed, except where such notification is impossible or would require an effort that is clearly disproportionate to the safeguarded right;
6) to withhold your permission (with good reason) for your data to be processed, even where the data is relevant to the purposes for which it has been collected.
The Data controller is OIP srl, of Via della Piazza 7/D, 25127 Brescia (BS), Italy (administrative headquarters).
To exercise your rights under article 7 of Leg. Decree no. 196/2003, please write to the Customer personal data supervisor at firstname.lastname@example.org.
7. RETURNS AND REFUNDS
In accordance with the legal provisions in force in Italy, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day term begins on the date of receipt of the last product.
The buyer who intends to exercise the right of withdrawal must communicate it to OIP S.R.L. by explicit declaration, which can be sent by registered letter with return receipt or by accessing the section: Ecommerce Disclosure - Right of withdrawal on the OIP S.R.L. with the creation of a practice.
The purchaser must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, Part B, Legislative Decree 21/2014, which is not mandatory.
The goods must be returned to:
OIP srl - Via Nicolò Copernico 5/7 - 25020 Flero (BS)
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will reimburse the amount of products subject to withdrawal within a maximum period of 14 days, including any shipping costs.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of the goods or until the demonstration by the buyer of having returned the goods.
The site will reimburse using the same payment method chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC needed to make the repayment.